GSA Membership Platform UX/UI Design

The General Services Association, a nonprofit organization dedicated to supporting the NHS in the prevention and management of violence and aggression, needed a digital platform to unite their community of professionals and provide essential resources. Challenge - Community fragmentation: Members lacked a centralized hub for collaboration and knowledge sharing - Resource accessibility: Training materials and best practices were difficult to access and organize - Limited engagement: No effective way for members to connect, discuss challenges, or share experiences - Security concerns: Sensitive healthcare information required robust protection - Discoverability: Organization needed stronger online visibility to reach potential members Solution - Membership Platform: Built a comprehensive WordPress membership site with tiered access levels - Community Features: Integrated forum and member chat functionality for real-time collaboration - Information Architecture: Organized resources, training materials, and best practices into intuitive categories - SEO Optimization: Implemented comprehensive SEO strategy to improve discoverability and reach - Security Hardening: Applied healthcare-grade security measures to protect sensitive member information and communications - Responsive Design: Ensured seamless access across all devices for busy healthcare professionals Results - Created a secure, centralized platform supporting NHS professionals in violence and aggression prevention - Enabled effective member communication through integrated forum and chat systems - Improved organizational visibility through SEO optimization, expanding reach to potential members - Established a scalable infrastructure supporting GSA's mission to enhance NHS safety - Delivered a professional digital presence aligned with the organization's commitment to healthcare worker protection

The project

I was responsible for designing the UI/UX for the GSA.

Sketches

Wireframes

UI Design

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