Fragmented booking process → Streamlined smart meter scheduling
E.ON developed a new smart meter installation booking platform that needed to seamlessly integrate with their existing website to improve user experience and operational efficiency.
Challenge
Challenge
- Seamless integration: Ensuring the new booking platform functioned smoothly within the existing website infrastructure.
- User experience: Creating an intuitive and straightforward booking process for customers.
- Technical complexity: Managing backend and frontend coordination without disrupting current services.
Solution
- Prototyping: Created an initial prototype for the booking platform in collaboration with DigitasLBi.
- User Interface redesign: Later redesigned the prototype into a concept UI tailored for educational use in a LEDU course.
Results
- Demonstrated the potential for smoother booking flows and better user engagement.
- Provided a practical case study for professional learning and design education.
- Laid the groundwork for future platform enhancements based on prototype insights.
UI
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